Negotiate a lower Comcast internet bill via live chat
DoNotPay’s chatbot negotiated with Comcast live chat for an engineer and reported saving about $120 per year on the internet bill. Task: 12 Tomatoes recounts DoNotPay (Joshua Browder) using an AI chatbot—described as talking to Comcast’s live chat with LLMs—to renegotiate an internet bill. Browder posted that the bot completed a Comcast bill negotiation end-to-end for one of their engineers. The write-up notes the bot was relatively polite, struggled at least once with a customer email address, and that DoNotPay planned broader use on online forms, chat, and email. The article also flags mixed public opinion about DoNotPay and advises readers to research before paying for the service.; tools: DoNotPay. Human role: A person still chooses to run the negotiation service and should review what the bot sends; the article does not detail a step-by-step human approval loop inside the Comcast chat.; limitations: Prerequisites include access to current ISP plan details and competitor pricing. Integration uncertainty exists as the agent cannot directly interact with ISP chat systems; human mediation is required. Source reliability is low due to HTTP 403 error and lack of verifiable metrics. Human approval is mandatory for all outbound communications..
Tools
DoNotPay
Published on Agent Work Atlas:
Overview
DoNotPay’s chatbot negotiated with Comcast live chat for an engineer and reported saving about $120 per year on the internet bill.
Workflow
12 Tomatoes recounts DoNotPay (Joshua Browder) using an AI chatbot—described as talking to Comcast’s live chat with LLMs—to renegotiate an internet bill. Browder posted that the bot completed a Comcast bill negotiation end-to-end for one of their engineers. The write-up notes the bot was relatively polite, struggled at least once with a customer email address, and that DoNotPay planned broader use on online forms, chat, and email. The article also flags mixed public opinion about DoNotPay and advises readers to research before paying for the service.
Reported result
Outcome unknown. No verified execution data or independent confirmation of savings is available from the provided source. Proposed acceptance check: Measure the percentage of drafted messages that require zero human edits before sending, and track the final bill reduction amount compared to the initial quote.
Human role
A person still chooses to run the negotiation service and should review what the bot sends; the article does not detail a step-by-step human approval loop inside the Comcast chat.
Limitations
Prerequisites include access to current ISP plan details and competitor pricing. Integration uncertainty exists as the agent cannot directly interact with ISP chat systems; human mediation is required. Source reliability is low due to HTTP 403 error and lack of verifiable metrics. Human approval is mandatory for all outbound communications.
Try it
Act as a negotiation assistant for my internet bill. I will provide my current plan details [replaceable input: plan name, price, contract status] and competitor offers [replaceable input: provider, price, features]. First, draft a polite opening message to the ISP live chat requesting a lower rate. Second, list three specific concessions I can accept (e.g., reduced speed, longer contract). Third, simulate a response from a resistant ISP agent and draft my counter-argument. Do not send any messages. Present the full script and strategy for my review. If I approve, I will manually copy-paste into the chat. If inputs are missing, ask for them before proceeding. Ensure the tone remains professional and firm.
Source reports are not independently verified. Publication date is the catalog publication date, not the original article date.