Triage support tickets and draft replies
A Claude Code skill that helps you build custom customer support automation for your company. Task: A Claude Code skill that helps you build custom customer support automation for your company. What is this? This is a meta-skill that guides you through creating your own customer support automation system. Instead of manually handling tickets, you'll have an AI assistant that can: Automatically triage all open support tickets by urgency Gather customer context from multiple platforms (support, billing, database) Draft responses using templates tailored to your scenarios Execute common operations (refunds, cancellations, etc.) via scripts Suggest the most important ticket to handle first (just say "yes" to start) How it works The skill walks you through: Discovery - Understanding your support stack (Zendesk? Stripe? Database?) Planning - Mapping out the scripts you'll need for your platforms Building - Creating TypeScript scripts that interact with your APIs Templates - Generating response templates for common scenarios Workflow - Setting up an automated triage and response workflow Testing - Validating everything works before production use What you'll get By the end, you'll have: ✅ Working scripts for your support platform (list tickets, reply, close, etc.) ✅ Billing operations (search customers, refunds, cancellations) ✅ Database queries (read-only customer lookups) ✅ Response templates for your common support scenarios ✅ Automated triage that suggests the most urgent ticket to handle ✅ Complete documentation for your team Installation Option 1: Install from marketplace (Recommended) Add the marketplace: claude plugin marketplace add nbashaw/claude-cs Add the marketplace: Install the skill: claude plugin install customer-support-builder Install the skill: Use it in any repository: cd /path/to/your/company/repo claude /customer-support-builder Use it in any repository: Option 2: Manual installation Clone this repository: cd ~/.claude/skills git clone https://github.com/nbashaw/claude-cs Clone this repository: Invoke the skill in Claude Code: /customer-support-builder Invoke the skill in Claude Code: Prerequisites Before starting, you'll need: Claude Code CLI installed and configured API credentials for your support/billing platforms Access to your company's git repository (Optional) Database access for customer lookups Example: What you'll create Here's what a typical support automation looks like: Directory Structure Example Workflow Supported Platforms This skill can help you integrate with: Support/Ticketing Zendesk Intercom HelpScout Freshdesk Front Linear Any platform with an API Billing/Payments Stripe Chargebee Paddle Braintree Any payment processor with an API Databases PostgreSQL MySQL MongoDB Any SQL database Other Tools Analytics (Mixpanel, Amplitude) Feature flags (LaunchDarkly) Email services (SendGrid, Postmark) Real-World Example The Lex support automation was built using this approach: 15 scripts for HelpScout, Stripe, and PostgreSQL 6 response templates for common scenarios Automatic triage with keyword detection Unified customer context across all platforms Handles ~80% of support tasks with "yes/no" approvals Philosophy Proactive, not reactive The skill automatically lists and triages all tickets. You don't waste time scanning - it tells you what's most important. Suggest, don't decide The skill recommends actions but always requires your approval. It's an assistant, not autopilot. Context before response Always gathers full customer context (billing, usage, history) before drafting a response. Templates as starting points Provides response templates but personalizes them based on the specific situation. Safety first Requires explicit approval before sending anything Uses read-only database connections Never commits credentials to git Validates setup before use Who is this for? Perfect for: Startups handling 10-100 support tickets/day Teams wanting to standardize support responses Solo founders doing support while building Companies with complex support workflows across multiple platforms Not ideal for: Enterprise with dedicated support software (though could still help!) Teams with no API access to their platforms Complete beginners (need basic familiarity with APIs and CLIs) FAQ Q: How long does this take? A: 30-60 minutes for a basic setup with core scripts and templates. You can expand over time. Q: Do I need to be technical? A: You need API access and ability to run scripts. The skill does the coding for you.; tools: Claude Code. Human role: Requires explicit approval before sending anything; limitations: Prerequisites include Claude Code CLI, API credentials for support/billing platforms, and git repository access. The system is designed for startups handling 10-100 tickets/day and requires users to have basic familiarity with APIs and CLIs. It is not suitable for teams without API access or complete beginners. Proposed advice: Ensure database connections are read-only and never commit credentials to git to maintain security..
Tools
Published on Agent Work Atlas:
Overview
A Claude Code skill that helps you build custom customer support automation for your company.
Workflow
A Claude Code skill that helps you build custom customer support automation for your company. What is this? This is a meta-skill that guides you through creating your own customer support automation system. Instead of manually handling tickets, you'll have an AI assistant that can: Automatically triage all open support tickets by urgency Gather customer context from multiple platforms (support, billing, database) Draft responses using templates tailored to your scenarios Execute common operations (refunds, cancellations, etc.) via scripts Suggest the most important ticket to handle first (just say "yes" to start) How it works The skill walks you through: Discovery - Understanding your support stack (Zendesk? Stripe? Database?) Planning - Mapping out the scripts you'll need for your platforms Building - Creating TypeScript scripts that interact with your APIs Templates - Generating response templates for common scenarios Workflow - Setting up an automated triage and response workflow Testing - Validating everything works before production use What you'll get By the end, you'll have: ✅ Working scripts for your support platform (list tickets, reply, close, etc.) ✅ Billing operations (search customers, refunds, cancellations) ✅ Database queries (read-only customer lookups) ✅ Response templates for your common support scenarios ✅ Automated triage that suggests the most urgent ticket to handle ✅ Complete documentation for your team Installation Option 1: Install from marketplace (Recommended) Add the marketplace: claude plugin marketplace add nbashaw/claude-cs Add the marketplace: Install the skill: claude plugin install customer-support-builder Install the skill: Use it in any repository: cd /path/to/your/company/repo claude /customer-support-builder Use it in any repository: Option 2: Manual installation Clone this repository: cd ~/.claude/skills git clone https://github.com/nbashaw/claude-cs Clone this repository: Invoke the skill in Claude Code: /customer-support-builder Invoke the skill in Claude Code: Prerequisites Before starting, you'll need: Claude Code CLI installed and configured API credentials for your support/billing platforms Access to your company's git repository (Optional) Database access for customer lookups Example: What you'll create Here's what a typical support automation looks like: Directory Structure Example Workflow Supported Platforms This skill can help you integrate with: Support/Ticketing Zendesk Intercom HelpScout Freshdesk Front Linear Any platform with an API Billing/Payments Stripe Chargebee Paddle Braintree Any payment processor with an API Databases PostgreSQL MySQL MongoDB Any SQL database Other Tools Analytics (Mixpanel, Amplitude) Feature flags (LaunchDarkly) Email services (SendGrid, Postmark) Real-World Example The Lex support automation was built using this approach: 15 scripts for HelpScout, Stripe, and PostgreSQL 6 response templates for common scenarios Automatic triage with keyword detection Unified customer context across all platforms Handles ~80% of support tasks with "yes/no" approvals Philosophy Proactive, not reactive The skill automatically lists and triages all tickets. You don't waste time scanning - it tells you what's most important. Suggest, don't decide The skill recommends actions but always requires your approval. It's an assistant, not autopilot. Context before response Always gathers full customer context (billing, usage, history) before drafting a response. Templates as starting points Provides response templates but personalizes them based on the specific situation. Safety first Requires explicit approval before sending anything Uses read-only database connections Never commits credentials to git Validates setup before use Who is this for? Perfect for: Startups handling 10-100 support tickets/day Teams wanting to standardize support responses Solo founders doing support while building Companies with complex support workflows across multiple platforms Not ideal for: Enterprise with dedicated support software (though could still help!) Teams with no API access to their platforms Complete beginners (need basic familiarity with APIs and CLIs) FAQ Q: How long does this take? A: 30-60 minutes for a basic setup with core scripts and templates. You can expand over time. Q: Do I need to be technical? A: You need API access and ability to run scripts. The skill does the coding for you.
Reported result
The source claims this approach handles approximately 80% of support tasks using simple 'yes/no' approvals, citing a real-world example with 15 scripts and 6 templates. However, no independent verification of these metrics or the actual deployment success is provided in the text. To validate this, propose a measurable acceptance check: run the automation on a sample of 50 historical tickets and calculate the percentage of drafts accepted without manual editing.
Human role
Requires explicit approval before sending anything
Limitations
Prerequisites include Claude Code CLI, API credentials for support/billing platforms, and git repository access. The system is designed for startups handling 10-100 tickets/day and requires users to have basic familiarity with APIs and CLIs. It is not suitable for teams without API access or complete beginners. Proposed advice: Ensure database connections are read-only and never commit credentials to git to maintain security.
Try it
Act as a support automation engineer. I need to build a custom customer support workflow using the Claude Code skill 'customer-support-builder'. My company uses [replaceable: Support Platform, e.g., Zendesk] for tickets, [replaceable: Billing Platform, e.g., Stripe] for payments, and [replaceable: Database, e.g., PostgreSQL] for customer data. My API keys are stored in [replaceable: Secure Location]. Please execute the following steps: 1. Run the discovery phase to map my specific tech stack. 2. Generate TypeScript scripts for listing tickets, fetching customer context, and drafting replies. 3. Create 3 response templates for common scenarios: [replaceable: Scenario 1], [replaceable: Scenario 2], [replaceable: Scenario 3]. 4. Set up an automated triage workflow that prioritizes tickets by urgency. Before finalizing, perform a dry run on one sample ticket ID [replaceable: Ticket ID]. Show me the triage decision, the gathered context, and the drafted response. Do not send any messages or execute any refunds. Wait for my explicit 'yes' approval before proceeding to the next step. If any API calls fail, report the error and ask for clarification on credentials or permissions.
Source reports are not independently verified. Publication date is the catalog publication date, not the original article date.