Attempt to book a couple's flight (failed)
A Slate reporter asked Muse to book flights; it hit a captcha, was kicked from the browser and achieved nothing, so he booked himself. Task: Alex Kirshner identified a flight on Google Flights and instructed Meta's Muse app to book tickets for himself and his wife. He stored airline credentials in Muse's vault, but the agent encountered a captcha. Kirshner authorized Muse to attempt the captcha, which failed, leading him to manually log in and hand control back to the agent before it was eventually blocked.; tools: Meta Muse. Human role: Not stated in the source; limitations: Airline websites frequently employ captchas and bot detection that block AI agents. Users must be prepared for manual intervention and should budget time for fallback procedures. Source reliability is secondary, based on a single journalist's experience..
Tools
Published on Agent Work Atlas:
Overview
A Slate reporter asked Muse to book flights; it hit a captcha, was kicked from the browser and achieved nothing, so he booked himself.
Workflow
Alex Kirshner identified a flight on Google Flights and instructed Meta's Muse app to book tickets for himself and his wife. He stored airline credentials in Muse's vault, but the agent encountered a captcha. Kirshner authorized Muse to attempt the captcha, which failed, leading him to manually log in and hand control back to the agent before it was eventually blocked.
Reported result
The automated booking attempt took 30 minutes and resulted in no bookings. Kirshner subsequently booked the flights manually in five minutes for just over $500. The agent was kicked out of the browser after the manual login intervention.
Human role
Not stated in the source
Limitations
Airline websites frequently employ captchas and bot detection that block AI agents. Users must be prepared for manual intervention and should budget time for fallback procedures. Source reliability is secondary, based on a single journalist's experience.
Try it
I want to test Meta's Muse app for booking a flight. First, I will search for a suitable flight on Google Flights and note the airline, flight number, and dates. I will then store my airline login credentials in Muse's vault. I will instruct Muse to book this specific flight for two passengers. If Muse encounters a captcha, I will authorize it to attempt the solution. If it fails, I will manually log in to the airline site and then instruct Muse to resume the booking process. I will monitor the session to see if the agent completes the booking or gets blocked. I will record the total time taken and whether the booking was successful. If the agent fails, I will complete the booking manually and note the time difference. Please confirm before I proceed with any actual payment or booking.
Source reports are not independently verified. Publication date is the catalog publication date, not the original article date.