Handle Shopify support tickets, orders and refunds
Meets our highest standards for performance, design, and integration. Task: Meets our highest standards for performance, design, and integration. Learn moreOpens in new window Featured images gallery + 1 more Automate your customer support in minutes with AI agents and AI chatbot. Save time and cut costs. Instantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed. Simply install the app, connect your FAQ and tools, and let Supportify handle support 24/7. Powered by Claude and GPT. Replace expensive support agents and free up time with AI support. Connect your AI customer support agent to email, chat and social channels. Set up in minutes - no coding required. Syncs with Shopify. Give your AI agent access to tools: cancel orders, edit, create returns, refunds Smart ticket escalation when human support needed, with full context Languages English Works with Shopify Admin Chatgpt claude Gmail instagram messenger outlook Categories Real-time messaging AI chatbots Live chat Email chat Social media File upload Multi-language Push notifications Encryption Automated responses Discounts FAQs Greetings Product recommendations Quick replies Order updates Customization Color and font Chat window Business hours Welcome messages Chat buttons Chat assignment Chat flows Pricing Choose the plan that best fits your business. Free plan Free to install $0.60 per session Features 50 free AI sessions included Handles orders, returns & refunds Full Shopify order integration Upload your own knowledge base Unlimited seats Chat via Emails, Messenger and Instagram Connect shipping and return portal All charges are billed in USD. See all pricing options Reviews (22) 5 100% of ratings are 5 stars 22 4 0% of ratings are 4 stars 0 3 0% of ratings are 3 stars 0 2 0% of ratings are 2 stars 0 1 0% of ratings are 1 stars 0 Vi er kjempefornøyde med Supportify. Løsningen gir oss et mye bedre utgangspunkt for å samle og effektivisere kundeservicen vår, og den er enkel å tilpasse etter hvert som behovene endrer seg. Muligheten til å integrere Supportify med AI-verktøyene vi allerede bruker er også et stort pluss og gir oss et mer fleksibelt oppsett. Det vi setter aller mest pris på, er teamet bak. De er tilgjengelige, løsningsorienterte og tar tilbakemeldinger på alvor. Vi har fått rask og tett oppfølging både under oppsettet og når vi har ønsket justeringer. Et solid produkt med et team som virkelig bryr seg om at kunden skal lykkes. Anbefales! 5 stjerner fra oss! Vi er ekstremt fornøyde med Supportify! Chatboten fungerer supert sammen med lagersystemet vårt, Ongoing, slik at kundene selv kan kansellere ordre og endre leveringsadresse når som helst på døgnet. Det gjør hverdagen så mye enklere både for oss og etterlater kundene våre superfornøyde med at de enkelt kan gjøre endringer utenfor kundeservice tider. Vi ble faktisk sjokka over hvor mange som ville snakke med AI, og hvor få som spurte om å få hjelp av et menneske, nesten ingen! Dette har virkelig overgått forventningene våre. Kundeservicen hos Supportify er også helt fantastisk! Det er dessuten enkelt å gjøre små justeringer selv, slik at chatboten svarer akkurat slik vi ønsker. Anbefales på det varmeste! good user interface and service Support App support provided by Supportify As. Resources Developer Vipeveien 7B, Sandnes, 4323, NO Launched October 31, 2025 Data access This app needs access to the following data to work on your store. Learn why in the developer's privacy policy . Sensitive data, device and activity data Sensitive data Name, email address, phone number, physical address Name, email address, phone number, physical address Device and activity data Geolocation, IP address, browser and operating system Geolocation, IP address, browser and operating system Store owner, blog contributors Store owner Name, email address, phone number, physical address Name, email address, phone number, physical address Blog contributors Email address, IP address, browser and operating system Email address, IP address, browser and operating system Customers, products, orders, discounts, gift cards, Online Store, custom data Edit customers Customer data Customer data View products Inventory, products, product listings, collections; tools: Claude. Human role: The original post does not say how a person stayed involved.; limitations: The app requires access to sensitive customer data including names, addresses, and order history. Pricing is $0.60 per session after 50 free sessions. Integration depends on Shopify Admin and specific tools like Gmail or Instagram. The source does not detail failure rates or how the AI handles ambiguous requests without escalation..
Tools
Published on Agent Work Atlas:
Overview
Meets our highest standards for performance, design, and integration.
Workflow
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window Featured images gallery + 1 more Automate your customer support in minutes with AI agents and AI chatbot. Save time and cut costs. Instantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed. Simply install the app, connect your FAQ and tools, and let Supportify handle support 24/7. Powered by Claude and GPT. Replace expensive support agents and free up time with AI support. Connect your AI customer support agent to email, chat and social channels. Set up in minutes - no coding required. Syncs with Shopify. Give your AI agent access to tools: cancel orders, edit, create returns, refunds Smart ticket escalation when human support needed, with full context Languages English Works with Shopify Admin Chatgpt claude Gmail instagram messenger outlook Categories Real-time messaging AI chatbots Live chat Email chat Social media File upload Multi-language Push notifications Encryption Automated responses Discounts FAQs Greetings Product recommendations Quick replies Order updates Customization Color and font Chat window Business hours Welcome messages Chat buttons Chat assignment Chat flows Pricing Choose the plan that best fits your business. Free plan Free to install $0.60 per session Features 50 free AI sessions included Handles orders, returns & refunds Full Shopify order integration Upload your own knowledge base Unlimited seats Chat via Emails, Messenger and Instagram Connect shipping and return portal All charges are billed in USD. See all pricing options Reviews (22) 5 100% of ratings are 5 stars 22 4 0% of ratings are 4 stars 0 3 0% of ratings are 3 stars 0 2 0% of ratings are 2 stars 0 1 0% of ratings are 1 stars 0 Vi er kjempefornøyde med Supportify. Løsningen gir oss et mye bedre utgangspunkt for å samle og effektivisere kundeservicen vår, og den er enkel å tilpasse etter hvert som behovene endrer seg. Muligheten til å integrere Supportify med AI-verktøyene vi allerede bruker er også et stort pluss og gir oss et mer fleksibelt oppsett. Det vi setter aller mest pris på, er teamet bak. De er tilgjengelige, løsningsorienterte og tar tilbakemeldinger på alvor. Vi har fått rask og tett oppfølging både under oppsettet og når vi har ønsket justeringer. Et solid produkt med et team som virkelig bryr seg om at kunden skal lykkes. Anbefales! 5 stjerner fra oss! Vi er ekstremt fornøyde med Supportify! Chatboten fungerer supert sammen med lagersystemet vårt, Ongoing, slik at kundene selv kan kansellere ordre og endre leveringsadresse når som helst på døgnet. Det gjør hverdagen så mye enklere både for oss og etterlater kundene våre superfornøyde med at de enkelt kan gjøre endringer utenfor kundeservice tider. Vi ble faktisk sjokka over hvor mange som ville snakke med AI, og hvor få som spurte om å få hjelp av et menneske, nesten ingen! Dette har virkelig overgått forventningene våre. Kundeservicen hos Supportify er også helt fantastisk! Det er dessuten enkelt å gjøre små justeringer selv, slik at chatboten svarer akkurat slik vi ønsker. Anbefales på det varmeste! good user interface and service Support App support provided by Supportify As. Resources Developer Vipeveien 7B, Sandnes, 4323, NO Launched October 31, 2025 Data access This app needs access to the following data to work on your store. Learn why in the developer's privacy policy . Sensitive data, device and activity data Sensitive data Name, email address, phone number, physical address Name, email address, phone number, physical address Device and activity data Geolocation, IP address, browser and operating system Geolocation, IP address, browser and operating system Store owner, blog contributors Store owner Name, email address, phone number, physical address Name, email address, phone number, physical address Blog contributors Email address, IP address, browser and operating system Email address, IP address, browser and operating system Customers, products, orders, discounts, gift cards, Online Store, custom data Edit customers Customer data Customer data View products Inventory, products, product listings, collections
Reported result
The source reports a 5.0 rating from 23 reviews, with 100% of ratings being 5 stars. Specific user feedback indicates that customers frequently interact with the AI rather than requesting human help, and that the chatbot integrates well with inventory systems to allow self-service order changes. No quantitative metrics on cost savings or resolution time are provided in the text.
Human role
The original post does not say how a person stayed involved.
Limitations
The app requires access to sensitive customer data including names, addresses, and order history. Pricing is $0.60 per session after 50 free sessions. Integration depends on Shopify Admin and specific tools like Gmail or Instagram. The source does not detail failure rates or how the AI handles ambiguous requests without escalation.
Try it
I want to pilot Supportify on my Shopify store [replaceable: store URL] to automate support for [replaceable: product category]. First, install the app and connect my FAQ document [replaceable: FAQ file/link] and Shopify order data. Configure the agent to handle order cancellations and shipping inquiries via [replaceable: channel, e.g., email/chat]. Before enabling live traffic, run a dry run with 5 sample tickets [replaceable: sample ticket texts]. Review the AI's proposed actions and responses for accuracy and tone. If the responses are correct, enable the agent for live traffic but keep human escalation enabled for any ticket where confidence is below 90%. Monitor the first 10 live interactions manually. Do not publish or send any automated messages until I approve the dry run results.
Source reports are not independently verified. Publication date is the catalog publication date, not the original article date.